Our Customer Service Team is our front line. We offer phone and live chat, as well as regular mail, e-mail and e-fax availability through which your agents and policyholders can reach support. We regularly track our service levels and can provide reporting upon request.

All of our representatives are here to service your customers with the highest level of professionalism. They are warm, friendly, and always ready to take the extra step to assist an agent or put a policyholder at ease.

• Agent and Customer Support
  • Service incoming calls
  • Dynamic Hosted PBX Telephone System
  • Dedicated 800 Number(s)
  • Customer Service Detailed and Summary Reports Available
  • Call routing menu creation flexible to customer needs
  • Multiple methods of support for agents:
    • E-Fax
    • Live Chat
    • E-Mail
    • Phone
    • Mail


• Efficiency Metrics
  • Tracking and reporting of client traffic
  • Silent call monitoring
  • Ability to record calls


• Added Value
  • Availability of the Data Entry Staff as back-up
  • Dedicated Receptionist to eliminate voice mail


• Business Continuity
  • Multiple Redundant T-1 Phone Lines into building
  • Telephone System Backbone comprised of 4 core routers
  • In the event of a catastrophe, dynamic call routing is available

We pride ourselves on the level of warmth, service, and experience we bring to each customer interaction.

We offer Live Chat, Email and E-Fax as well as traditional mail and phone service to meet the needs of a diverse customer base.

Our representatives use the same system your agents will which increases accuracy and improves proficency.